FAQ

Frequently asked questions

Shipping

How long does delivery take?
Most orders arrive in 7–14 business days with tracking — you'll get a tracking link by email once your order ships.

Do you offer free shipping?
Yes! Free shipping on orders over S$40. Below that, a small shipping fee applies at checkout.

Where do you ship?
We ship worldwide. Prices show in your local currency where supported (for example, USD for customers in the US).

Returns & guarantee

What's your return policy?
We offer a 30-day cozy guarantee. If something isn't right, reach out via our Contact page and we'll make it right.

Is it safe for my pet?

Every listing is clearly marked. 🐾 “For your bun” items (nests, hay bags, playpens) are soft, breathable and pet-friendly. 🏡 “For your space” items (like our mushroom lamps) are cozy décor — lovely to look at, but not for nibbling. Always supervise enthusiastic chewers with soft items.

Which size should I choose?

Our Cotton Nest comes in cm sizes: 8×8 (mice, dwarf hamsters), 10×10 (hamsters, gerbils), 15×15 (guinea pigs), and 19×19 (dwarf/small bunnies, adult guinea pigs). For a bunny, choose the largest — 19×19 cm. Every product page has a full size guide.

What currency are prices in?

Our base currency is Singapore Dollars (SGD). International shoppers see prices automatically converted to their local currency at checkout.

Still have a question?

We'd love to help — send us a message on our Contact page and we'll reply within 1–2 business days. 🐰